TOP > Mitsuwa Net Shop > FAQ
FAQ
- How much will the shipping fee be?
- Can I send the items to Japan?
- How can I cancel an order?
- Can I return or exchange an item?
- How long will it take for the Frozen/Cooled items to be delivered?
- How long will it take for a UPS Ground or USPS to deliver the items?
- I forgot my password.
How much will the shipping fee be?
The shipping cost is calculated based on the weight and method of delivery (ie: Frozen, Cooled, Ground). At the "Cart" page, enter the shipping address's Zip code and it will automatically calculate and show the shipping cost for you. (We currently do not ship to Alaska and Hawaii.)
Can I send the items to Japan?
All items can only be shipped within the US (excluding US territories).
How can I cancel an order?
Since your order will be processed immediately, please E-mail shop@mitsuwa.com or call 1-877-648-7892 within 24 hours of ordering (make sure to include your order number).
Can I return or exchange an item?
Please contact the Mitsuwa Net Shop (E-mail shop@mitsuwa.com or by phone 1-877-648-7892) within 7 days of receiving the shipment.
How long will it take for the Frozen/Cooled items to be delivered?
All frozen/cooled items will be shipped by an over night service
How long will it take for a UPS Ground or USPS to deliver the items?
•For Ground shipments, it usually takes 5 to 7 business days. Please schedule receiving dates accordingly.
•Shipping dates are Monday through Friday
•For UPS Ground shipments, a fuel surcharge (may change without notice) will be added.
I forgot my password.
You may retrieve your password through here.
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Regarding shipment[04.22.2008]
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